Job title:

Hotel Manager

Reports to:

 Villa Hue Executive board

Staff Directly Supervised:

All Hotel staff.

Working Relationships:

·         Internal Relationship

-         In daily contact with Department head and staff.

-         In daily contact with Students in internship at Villa Hue.

-         In frequent contact with Villa Hue Executive board.

-         In frequent contact with Project VIE/031 members.

·         External Relationship

-         In frequent contact with local and regional industry partners, regional and tourism government authorities.

Main function

·         Management of Operations and customer services:

-         Responsible for the effective operational management of all of Villa Hue’s service departments: Food and Beverage operations including the operations of the café; rooms division (front office services and housekeeping); guest services and activities (off-site tours and educational classes included).

-         Plan, direct and coordinate the service delivery of Villa Hue, manage in order to meet and exceed guest expectations including customer services, dealing with customer complaints and comments; And effectively coordinate the training hotel, to ensure students have the opportunities to participate in all steps of processes/preparing services.

-         Addressing problems and troubleshooting;

-         Ensuring security and safety;

-         Ensuring Villa Hue operations compliance with licensing laws, health and safety and other statutory regulations;

·         Sales and marketing activities:

-         Proposing monthly, quarterly and yearly marketing plans and implementing effectively to the target market;

-         Setting and achieving sales, profit and training targets;

-         Building and developing business networks and distribution channels of Villa Hue products and services via travel agents, worldwide booking networks, and internet services. Negotiating and signing contracts with relevant industry bodies and professionals;

-         Establishing a partnership network with hotels, tourism companies and connecting with government organisations and professionals;

·         Management of Budget and Revenue:

-         Preparing a financial plan following management system,  forms and presenting to Villa Hue Executive board and HueTC principal for approval;

-         Implement hotel accounting system when it is renewed or updated;

-         Manage hotel budgets and revenues, maintain effective food and beverage cost control mechanisms, wage costs and other cost control techniques; 

-         Dealing with contractors and suppliers in a transparent manner;

·         Management of Human Resources:

-         Manage effectively the human resources of Villa Hue;

-         Supervising and evaluating staff performance following the SOP (standards operating procedures);

-         Implementing work regimes, salary, incentive and other benefits according to the regulations;

-         Ensure on-going staff training and development is carried out by relevant department heads;

-         Performing HR policies  by rewarding, warning and maintaining relating HR programs. Encouraging the staff to propose innovative quality service, new guest attraction and develop new products;

-         Considering staff and students as “in house guest”.

·         Management of technical equipment and facility:

-         Carrying out inspections of property and services, ensuring quality control of all products and services;

-         Making plans and ensuring implementation of maintenance work for all facilities included fire protection and fighting equipment.

Responsibilities

·        Manage/Oversee all aspects of Hotel operations. Regularly reporting to Villa Hue Executive board, HueTC principal and all related establishments;

·         Ensuring safety, security and hygiene of facilities in VH.

·         Collaboration with the Management Team in regard to proper utilisation of resources and assuring financial sustainability of Villa Hue and facilitate a good training environment for students.

Output

·         Organise Villa Hue for both the soft opening and for follow on continuous operations;

·         Approaching the tendency of tourism needs and international standards, define a Point of Difference (POD) and Vision for the hotel which guides day to day operations;

·         Develop systems and procedures to ensure staff and students provide excellent/international standards of service and facilities to guests;

·         Develop policies and procedures, in all areas, in consultation with management and staff, internship policy for students with Assistant GM, Managers and staff for a level comparable with a hotel of similar level and size elsewhere in the world.

·         Document all product development and ensure all such information is used in maintaining product standards;

·         Interpret customer feedback to develop a range of product options  to attract and retain guests from 3 – 5 star market segments;

·         Work with management and staff to minimize all forms of wastage and expense and maximize cost recovery and potential profit streams;

·         Work with staff and students on a day to day basis to develop Villa Hue into an example for other Training Hotels in Vietnam.

Competencies (Minimum)

·         A degree or diploma in Hotel Management or equivalent,

·         Minimum 5 years experience in hotel management, hotel operations, or Food and Beverage, or Rooms Management, kitchen and banquet,

·         Experience in customer services in hospitality, hotel facilities, human resource development in the tourism sector

·         Experience in managing budgets, revenue and forecasting results is an advantage,

·         International work experience in the tourism sector is an advantage,

·         Experience in the development of marketing and industry liaison initiatives

·         Able to meet the time schedule proposed

·         Medically able to engage in the work

·         Excellent interpersonal skills, with the ability to effectively motivate and guide staff.

·         Exceptional organisational and communication skills, with the ability to effectively manage your time.

·         The ability to create a positive first impression.

·         The flexibility to work on a rotating roster, including weekends and public holidays.

Duration of contract

 One year, renewable (with three-month probation).

Duty Station

Hue, Vietnam.

Remuneration

Labour contract as per VH standards.